We have a strict 24-hour appointment cancellation policy with no exceptions for emergency or illness. If you need to change the time or date of your appointment, or you simply need to cancel it, please do so 24 hours or more prior to your scheduled time. Otherwise the full, regular price of the treatment will be charged to your credit card on file. We do require a valid credit card number to hold all appointments. Thank you for honoring the time and effort of those who are here to serve you.